Customer Experience Associate (iGaming)

TL;DR

Customer Experience Associate (iGaming): Providing frontline customer support and resolving inquiries across multiple communication channels with an accent on product expertise and conflict resolution. Focus on advocating for players, maintaining high-quality service standards, and utilizing ticketing systems to enhance user engagement.

Location: United States (Pay ranges applicable across all US locations; HQ in Boston, MA)

Salary: $19.00 per hour

Company

hirify.global is a publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Deliver exceptional customer service by resolving product-related inquiries in a timely manner.
• Manage high-quality communications across phone, email, chat, and social media channels.
• Utilize conflict resolution and communication skills to promote the brand.
• Act as a player advocate to help grow the business and improve the customer experience.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Prior experience in online customer support or a related field.
• Bilingual proficiency in English and Spanish for communication across all channels.
• Must be at least 21 years of age due to state licensing requirements.
• Ability to work flexible shifts between 6:00 am and 12:00 am, including weeknights and weekends.
• Proficiency with ServiceNow (or other ticketing systems) and Microsoft Office suite.

Culture & Benefits

• Compensation includes base salary plus bonus, equity, and benefits.
• Innovation-driven environment with a strong focus on integrating AI into operations.
• Equal opportunity employer committed to diversity and inclusion.
• Guided support for obtaining necessary state gaming licenses.