Fullstack Tech Lead (L2 Support)

TL;DR

Fullstack Tech Lead (L2 Support) (Java/AWS): Leading L2 support operations and critical incident response for a global telecommunications backbone with an accent on production debugging, root cause analysis, and SLA compliance. Focus on resolving high-complexity P1/P2 incidents, mentoring engineers, and optimizing automated workflows.

Location: Remote (Must be based in Argentina)

Company

hirify.global is a dynamic tech service provider supporting global enterprise clients across sectors including Fintech, Logistics, Healthcare, and Agriculture.

What you will do

• Lead P1/P2 critical incident response, driving resolution and conducting post-mortems.
• Perform code-level investigations and implement hotfixes for highest-complexity issues.
• Manage daily operations including ticket triage, assignment to L1/L2, and escalation.
• Mentor Java and DevOps engineers to drive technical excellence within the support team.
• Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation.
• Maintain the team's Knowledge Base and coordinate knowledge transfer from vendors.

Requirements

• 5+ years of experience in application support or software engineering with heavy support focus.
• Proven experience as a Tech Lead or Senior Engineer in managed services.
• Expertise in Java (6-17), SpringBoot, and JBoss/WildFly.
• Strong mastery of Oracle 11g and MS SQL Server (query optimization and stored procedures).
• Hands-on experience with AWS (Lambda, RDS, S3, CloudWatch), Docker, and Kubernetes.
• Fluent English proficiency for global communication and documentation.
• Must be based in Argentina.

Nice to have

• Experience with Datadog for dashboards, alert configuration, and log correlation.
• Proficiency in ServiceNow for incident and change management workflows.

Culture & Benefits

• Opportunity to work on a global telecom project with significant business impact.
• International environment with cross-functional collaboration.
• Professional training, language classes, and continuous career growth.
• Medical insurance and mental health support.
• Flexible working hours and comprehensive benefits for sports and well-being.