Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Managing complex customer inquiries and triaging tickets to drive product improvements with an accent on root cause analysis and cross-functional collaboration. Focus on translating customer feedback into actionable product insights and leading training programs.

Location: Based in New York City

Salary: $60,000 – $80,000

Company

Market leader in embedded finance providing ready-to-launch banking and capital services to millions of users via a scalable API platform.

What you will do

• Triage, respond to, and manage complex customer inquiries.
• Coordinate with cross-functional teams to resolve challenging technical and operational issues.
• Identify product improvement opporthirify.globalies and track them to completion with the Product team.
• Develop and lead training programs and content for both internal and external audiences.

Requirements

• Must be based in New York City.
• Strong attention to detail combined with a big-picture perspective.
• Ability to learn quickly and thrive in fast-paced, high-growth environments.
• Enthusiasm for fintech and the future of financial infrastructure.

Culture & Benefits

• High level of ownership and significant impact from day one.
• Fast-growing team focused on creating a more equitable financial ecosystem.
• Equity offerings provided as part of the compensation package.
• Collaborative environment within a global team.