Card Operations Specialist (Fintech)

TL;DR

Card Operations Specialist (Fintech): Run day-to-day operations of card programs including issuing, activation, replacements, and delivery with an accent on issue investigation, stakeholder coordination, and performance monitoring. Focus on resolving card problems, testing new features, and maintaining operational workflows for high-volume programs.

Salary: $80K – $120K • Offers Equity

Company

Market leader in embedded finance offering ready-to-launch banking and capital services to millions of end-users across 100+ customers.

What you will do

• Run day-to-day card program operations: issuing, activating, replacing cards, and ensuring delivery.
• Act as first-line support: investigate issues, coordinate with teams and partners, drive resolutions.
• Monitor program performance, spot trends, escalate and resolve problems proactively.
• Collaborate with banks, networks, processors, and engineering on launches, testing, and changes.
• Test new features using checklists, reproduce issues, verify fixes.
• Maintain records, documentation, and workflows for accuracy and timeliness.

Requirements

• 3–5 years in operations, payments, fintech, or high-volume customer support.
• Strong attention to detail, ownership, and follow-through.
• Clear professional communication across partners, customers, and teams.
• Ability to thrive in fast-paced environment, multitask, and escalate appropriately.
• Team-oriented with curiosity to learn operations, product, compliance, engineering.
• Customer-focused mindset prioritizing system reliability and client experience.

Nice to have

• Exposure to card payments/networks (Visa, Mastercard, BINs, tokenization, PCI).
• Experience with ticketing/operational tools (Zendesk, Jira, Salesforce).
• Prior work with issuing platforms, processors, or banking partners.
• Familiarity with disputes, chargebacks, fraud monitoring.

Culture & Benefits

• Join global team building equitable financial ecosystem.
• Fast-growing environment with passionate individuals focused on big picture.
• Empower clients and end-customers through innovative financial services.
• Equity offered as part of compensation.