Customer Success Engineer (Italian Speaker)

TL;DR

Customer Success Engineer (Italian Speaker): Act as central technical partner for public transportation clients on hirify.global AI/ML platform with an accent on onboarding, technical enablement, value realization, and integrations. Focus on delivering workshops, solution design, coaching sessions, and cross-functional collaboration to drive platform adoption and long-term success.

Location: Based in Italy, spend at least three days per week working from a local hirify.global office or on-site with customers.

Company

hirify.global is a unicorn SaaS platform using AI, ML, and optimization to revolutionize public transportation planning, scheduling, and operations in over 7,000 cities worldwide.

What you will do

• Own technical project delivery including data migration, platform configuration, and initial user training for timely go-live.
• Deliver continuous technical enablement, coaching, and value-focused workshops like optimization scenario analysis.
• Design solutions, manage integrations with client systems, and serve as platform capabilities expert.
• Build relationships with client technical users and stakeholders, map client structures, and mitigate risks.
• Manage project tasks alongside PMO/CSM to ensure on-time, on-budget delivery.
• Act as voice of the customer, handle escalations, and align with Product, R&D, Sales, and Support teams.

Requirements

• Outstanding verbal and written communication skills in English and Italian (fluency in Portuguese, German, or Spanish very desirable).
• Proven experience in client-facing SaaS roles (ideally vertical), with B2B and/or B2G success.
• Track record of building strong client relationships with technical and non-technical teams.
• Ability to manage time-based projects, prioritize, and drive outcomes across multiple engagements.
• Experience adapting in fast-paced startup/scale-up environments.

Nice to have

• Experience in transit, public transportation, CAD/AVL, or ITS.
• Fluency in Portuguese, German, or Spanish.

Culture & Benefits

• Collaborative culture focused on innovation, determination, and impact.
• Global team of 350+ employees with offices worldwide.
• Equal opportunity employer providing inclusive interview accommodations.

Hiring process

• Initial screening with Talent Acquisition.
• Manager interview with Regional Head of Customer Success Engineering.
• Team fit with Senior CSE and CSE.
• Panel interview with leadership and team.
• HR call, reference check, and offer.