Support Technician (IT Support)

TL;DR

Support Technician (IT Support): Managing L1 service desk queues and customer incidents with an accent on triage, remote diagnostics, and SLA compliance. Focus on troubleshooting back-office systems, mobile payment solutions, and ensuring high-quality customer communication.

Location: Based in Bologna, Italy

Company

hirify.global is a global team transforming urban mobility to create more livable cities.

What you will do

• Log and monitor incidents from various communication channels to ensure SLA compliance.
• Conduct remote diagnostic tests and repairs when customers report incidents.
• Support in-house back-office systems, including mobile payment solutions.
• Perform system administration duties, including user and password management.
• Collaborate with third parties and internal teams to resolve technical issues.
• Contribute to knowledge management through the creation of technical documentation.

Requirements

• Must be based in Bologna.
• Strong written and verbal communication skills for professional customer interaction.
• General technical understanding and familiarity with Google Workspace.
• Analytical problem-solving skills and a technical mindset.
• Experience in a Service Desk or Customer Support environment (advantage).
• IT background (advantage).