Support Team Leader

TL;DR

Support Team Leader (Customer Support): Managing support operations and team development with an accent on data-driven performance and process improvement. Focus on optimizing workload distribution, scaling the team through hiring, and collaborating on cross-departmental initiatives.

Location: Remote from anywhere in the world or at the office

Company

hirify.global creates easy-to-use software that brings joy to millions of people worldwide.

What you will do

• Manage shifts and distribute workload across the team.
• Lead and develop team members, focusing on performance, motivation, and professional growth.
• Analyze support metrics to identify bottlenecks and improve internal processes.
• Manage the full cycle of hiring and onboarding for new team members.
• Participate in strategic projects and collaborate on cross-team initiatives.

Requirements

• 3+ years of relevant work experience.
• Experience with helpdesk systems.
• Deep understanding of customer support metrics.
• Proven track record of management based on data and metrics.
• Proficiency in basic data analysis using Excel or Google Sheets.
• Experience in people management, including task setting and performance tracking.

Culture & Benefits

• Confirmed employment from day one.
• Remote work from anywhere in the world or office-based option.
• Flexible work schedule.
• Corporate events and team-building activities.
• Personalized approach to professional growth and development.
• Access to mentorship from a team of experienced professionals.