Forward Deployed Customer Success Manager (Data Platform)

TL;DR

Forward Deployed Customer Success Manager (Data Platform): Leading strategic relationships for high-impact "Lighthouse" accounts by orchestrating technical success pods with an accent on technical literacy in hybrid cloud and AI data pipelines. Focus on translating complex infrastructure requirements into strategic success plans and driving business outcomes for enterprise customers.

Location: Remote (United States)

Salary: $130,000–$180,000

Company

hirify.global is a Data Platform that centralizes data logically into a unified namespace and allows for decentralized accelerated access.

What you will do

• Own end-to-end success and retention for a dedicated cohort of strategic Lighthouse accounts.
• Orchestrate "Success Pods" by partnering with Forward Deployed Engineers (FDE) and Sustaining Engineering teams.
• Develop and monitor account health indicators, including product consumption, feature adoption, and executive sentiment.
• Collaborate with Product Management to ensure the roadmap reflects the needs of advanced AI and data-driven organizations.
• Identify new use cases and "white space" within accounts to expand the company's footprint.
• Lead high-stakes Executive Business Reviews (EBRs) to demonstrate ROI and align on long-term strategic missions.

Requirements

• Must be based in the United States.
• 7+ years of experience managing multi-million dollar enterprise accounts in storage, data management, or infrastructure.
• Technical literacy in IT Infrastructure, Hybrid Cloud, and AI Data Pipelines (specifically NFS and S3).
• Proven ability to drive cross-functional teams (Sales, Engineering, and Professional Services) without direct authority.
• Strong project management skills to coordinate complex customer implementations and expansions.
• Ability to translate technical complexities into value-based narratives for CIOs and CTOs.

Culture & Benefits

• Comprehensive health plans covering medical, dental, vision, life, and disability.
• 401k retirement plans.
• Flexible time off policy.
• Opportunity to architect the success of the world's most advanced data environments.