Customer Service Representative (Semiconductors)

TL;DR

Customer Service Representative (Supply Chain): Orchestrating end-to-end customer inquiries and supply assurance for a semiconductor portfolio with an accent on order management, demand forecasting, and logistics. Focus on optimizing delivery performance, resolving supply chain discrepancies, and maintaining strategic partnerships.

Location: Taipei

Company

hirify.global is a leading semiconductor manufacturer dedicated to providing world-class supply assurance and service excellence.

What you will do

• Manage end-to-end customer inquiries, including order processing, demand forecasting, and logistics orchestration.
• Develop and maintain high-trust relationships with key customer contacts, Account Teams, and internal Business Groups.
• Administer customer orders within SAP, ensuring strict compliance with terms, conditions, and shipping windows.
• Analyze gaps between order coverage and forecasts to proactively influence customer order volume.
• Lead logistics performance reviews and implement collaborative strategies such as JIT programs and consignment stock.
• Resolve complaints, returns (RMA), and invoice discrepancies with a focus on speed and accuracy.

Requirements

• University or College degree in Business, Supply Chain, Logistics, or a related field.
• Strong working knowledge of SAP or similar Tier-1 ERP systems.
• Advanced Excel skills (Pivot Tables, VLOOKUPs) and ability to interpret complex supply chain data.
• Solid understanding of international logistics, Incoterms, and manufacturing lead times.
• Fluent English proficiency (written and verbal).

Nice to have

• Experience in the semiconductor or electronics manufacturing industry.

Culture & Benefits

• Inclusive and accessible recruitment process with reasonable adjustments provided.
• Equal-opportunity employer with a strong commitment to diversity and inclusion.
• Opportunity to join employee resource groups such as the Pride Network or Women's groups.
• Corporate commitment to increasing women in management positions to 30% by 2030.