Service Desk Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Desk Engineer (Financial Services): Fulfilling service requests including hardware and software installations, configurations, and upgrades with an accent on identifying and resolving root causes of technical issues and implementing permanent fixes. Focus on providing exceptional customer service ensuring customer needs are met and expectations exceeded.
Location: Singapore
Company
is a global company that offers Software and Digital Engineering solutions including Cloud Services, Product Engineering, Data & Analytics, AI & LLM Engineering, DevSecOps, and Cybersecurity.
What you will do
- Fulfill service requests including hardware and software installations, configurations, and upgrades.
- Identify and resolve root causes of technical issues, implementing permanent fixes to prevent recurrence.
- Provide exceptional customer service for institutional customers in financial services or payment industry.
Requirements
- A-Levels/Diploma/Degree in Business, Technology, or related field.
- 1-3 years experience in service/help desk, technical support, or customer service for institutional customers in financial services or payment industry.
- Good understanding of basic computer hardware, software, and network concepts.
- Strong communication, problem-solving, and interpersonal skills.
- Attention to detail and willingness to learn.
- Rotational shifts.
- Location: Singapore
Culture & Benefits
- Hire based solely on skills, no discrimination based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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