Customer Service Specialist (Adhesives)

TL;DR

Customer Service Specialist (Logistics/Supply Chain): Managing the end-to-end order cycle and acting as the primary contact for a designated customer portfolio with an accent on order accuracy and customer loyalty. Focus on coordinating with cross-functional teams and utilizing SAP for data maintenance and dispute resolution.

Location: On-site in Guangzhou, China

Company

The largest pureplay adhesives company in the world, providing innovative functional coatings, adhesives, and sealants across 140 countries.

What you will do

• Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up.
• Act as the single point of contact for an assigned customer portfolio, ensuring professional and timely interaction.
• Perform SAP administration for customer master data, invoice queries, and complaint registration.
• Collaborate with Finance, Logistics, Supply Chain, and Sales to ensure OTIF (On-Time In-Full) delivery.
• Control consignment stocks and manage customer portals as required.
• Initiate dispute resolution processes and monitor material allocations to maintain positive customer relations.

Requirements

• 2+ years of experience in Customer Service, Logistics, or Supply Chain.
• College degree or above.
• Workable English proficiency.
• Strong knowledge of Supply Chain operational procedures and functions.
• Good understanding of International Trade and Shipping.

Culture & Benefits

• Collaborative global culture where employees are seen, heard, and respected.
• Equal Employment Opportunity employer.
• Professional development through coaching from supervisors and senior colleagues.