Administrative & Customer Support Assistant

TL;DR

Administrative & Customer Support Assistant (Admin/Support): Managing customer accounts, enquiries, and studio bookings with an accent on client communication and lead conversion. Focus on organizing schedules, tracking payments, and maintaining seamless studio operations.

Location: Remote (Must be available to work during Brisbane, Australia business hours)

Company

hirify.global provides professional administrative and support services to growing businesses worldwide.

What you will do

• Manage customer accounts, maintain accurate records, and track payments including following up on overdue fees.
• Handle inbox management and provide professional, friendly communication to parents and students.
• Track new enquiries and incoming leads to convert trial bookings into enrolled students.
• Coordinate class schedules, studio hire bookings, and overall calendar management.
• Perform general administrative tasks to ensure smooth day-to-day studio operations.

Requirements

• Strong written and verbal English communication skills.
• Experience in administrative support or customer service.
• Proficiency in using email, scheduling tools, and CRM systems.
• Ability to work independently in a remote environment.
• Availability to work flexible hours aligned with the Brisbane, Australia timezone.

Nice to have

• Experience supporting dance, fitness, or education-based businesses.
• Experience with basic financial tracking and payment handling.
• Background in lead management and client conversion.

Culture & Benefits

• Permanent work-from-home arrangement.
• Flexible part-time working setup.
• Opportunity to take ownership of operations support in a creative environment.
• Stable, long-term engagement with potential for growth.