Scheduling & Customer Support Virtual Assistant (Administration)

TL;DR

Scheduling & Customer Support Virtual Assistant (Administration): Managing swim instructor schedules and inbound communications for a Florida-based mobile swim school with an accent on real-time logistics and customer service. Focus on optimizing route planning, handling high-pressure scheduling decisions, and maintaining professional communication with US-based clients.

Location: Remote (Must be based in South Africa)

Salary: $700–$800 per month

Company

hirify.global provides high-quality virtual assistant services to support businesses and their operational needs.

What you will do

• Coordinate swim instructor schedules across multiple Florida regions.
• Optimize route planning to minimize travel time between lessons.
• Manage inbound calls, SMS, and emails from parents with a high-level customer service tone.
• Utilize Go High Level (GHL) and internal apps for scheduling, communication, and payment tracking.
• Make fast, real-time scheduling decisions to ensure efficient operations.

Requirements

• 3–4+ years of experience in administration, scheduling, or operations.
• Fluent English (spoken and written); comfortable handling phone calls with US clients.
• High level of tech-savviness and ability to learn new tools quickly.
• Strong organizational and problem-solving skills.
• Must be based in South Africa.

Nice to have

• Familiarity with US geography, specifically Florida.
• Prior experience with Go High Level (GHL).
• Customer service background, especially dealing with parents.

Culture & Benefits

• 100% remote work arrangement.
• Performance-based rewards including birthday and testimonial bonuses.
• Monthly entry raffle for employees.
• Work environment without activity trackers.
• High potential to transition from part-time to full-time quickly.