Travel Claims Manager (Insurance)

TL;DR

Travel Claims Manager (Insurance): Leading the end-to-end delivery of an in-house travel insurance claims operation with an accent on customer experience, decision quality, and SLA performance. Focus on managing a remote workforce, optimizing claim pathways, and ensuring regulatory excellence.

Location: Remote (UK-based), with occasional travel to Cardiff or Redhill as required

Salary: £45,000 – £50,000 per annum + 10% performance-based annual bonus

Company

hirify.global is a professional services provider specializing in medical and insurance operations.

What you will do

• Lead day-to-day performance of travel claims operations, managing workloads, backlogs, and surge volumes.
• Drive a customer-first culture to improve communication and reduce avoidable customer contact.
• Own the operational quality framework to ensure consistent and policy-accurate decision-making.
• Manage, coach, and develop Team Leaders and supervisors of a fully remote claims workforce.
• Act as the senior escalation point for complex, sensitive, or high-risk claims.
• Analyze operational MI to identify risks and implement practical corrective actions.

Requirements

• Proven leadership experience within travel insurance claims operations.
• Strong technical knowledge across a wide range of travel insurance claim benefits.
• Experience managing and developing remote teams.
• High data literacy with the ability to turn MI into operational improvements.
• Must be based in the UK.

Nice to have

• Experience supporting operational growth or scaling claims teams.
• Exposure to regulatory interactions or complex complaints handling.
• Relevant insurance or claims professional qualifications.

Culture & Benefits

• Competitive salary with a 10% performance-based annual bonus.
• Fully remote working arrangement within the UK.
• Opportunity to lead and shape a high-impact claims operation.
• Strong focus on quality, customer fairness, and professional standards.