Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS Events): Lead portfolio of high-value enterprise accounts in ticketing, registrations, bookings, and live events with an accent on activation, retention, expansion, and measurable value realization. Focus on strategic success planning, cross-functional influence, executive check-ins, and driving commercial outcomes through data-driven optimizations.

Remote position; travel to hirify.global Hubs in Phoenix, San Francisco, Denver, Los Angeles, Austin, or Chicago may be required.

Company

hirify.global provides easy-to-embed solutions for live events, sports, endurance racing, bookings, and destinations to increase revenue and consumer confidence at checkout. Served over 12 million consumers, surpassed $1B in enhanced experiences; profitable and fast-growing fully remote team.

What you will do

• Oversee activation plans for complex enterprise accounts, ensuring measurable outcomes and time-to-value.
• Own retention strategy, manage renewals, monitor health metrics, and partner with Sales on expansion opportunities.
• Lead business reviews and QBRs using performance data; collaborate with CX, Optimization, and Product teams.
• Conduct executive check-ins, implement improvement plans, and ensure multi-threaded coverage.
• Influence cross-functional teams (Product, Sales, Finance, Enablement) with voice-of-customer insights.

Requirements

• 8+ years in Customer Success, Account Management, or Strategic Partnerships, ideally in SaaS, payments, ticketing, or registration platforms.
• Proven success managing enterprise portfolios with complex commercial and operational requirements.
• Deep understanding of customer lifecycle from activation to expansion with measurable results.
• Strong executive presence for strategic reviews and communications.
• Analytical, data-driven; experience influencing go-to-market priorities cross-functionally.
• High ownership and resourcefulness in fast-growth environment; comfortable identifying expansion signals.

Nice to have

• Familiarity with frameworks such as Miller Heiman LAMP.

Culture & Benefits

• Fully remote working environment.
• Unlimited paid time-off.
• Medical, dental, vision benefits; 401k matching; annual bonus.
• $100/month for event ticket purchase; company-sponsored events.
• Competitive salary and equity opportunities.
• Fast-moving, high-impact team focused on solving hard problems.