Networking Tier 2 (Restaurant Tech)

TL;DR

Networking Tier 2 (Restaurant Tech): Supporting and maintaining customer network environments across restaurant technology systems with an accent on configuring, monitoring, troubleshooting, and escalating network issues for routers, switches, POS systems, and connected hardware. Focus on resolving LAN/WAN connectivity, VLAN/subnetting problems, cabling issues, and ensuring stable performance through accurate documentation and vendor coordination.

Location: Remote

Company

hirify.global helps restaurants thrive by ensuring seamless technology from POS systems to network operations.

What you will do

• Support and maintain customer network environments, gathering accurate technical information during intake.
• Troubleshoot and resolve networking issues like LAN/WAN connectivity, VLANs, subnetting, POS failures, and cabling problems.
• Install, configure, and maintain network equipment including routers, switches, access points, and POS hardware.
• Monitor network performance, triage issues by urgency, and escalate to internal teams or vendors with full documentation.
• Maintain accurate network documentation, device inventories, and cabling records.
• Communicate clearly with customers and vendors to drive resolutions and build trust.

Requirements

• 3+ years in network support, administration, or related role.
• Strong TCP/IP, subnetting, VLANs, routing, and network design principles.
• Experience troubleshooting wired/wireless networks and structured cabling systems.
• Familiarity with network diagnostic tools.
• Strong written/verbal communication to explain technical issues.
• Ability to manage priorities in fast-paced support environment.

Nice to have

• Experience with Unifi, Meraki, Omada environments.
• CCNA or similar certifications, structured cabling certs.
• Supporting restaurant tech, POS systems, peripherals.

Culture & Benefits

• Core values: Be Human (humility, empathy), Own Your Limits (honesty, teamwork), Seek Solutions, Sustain Growth Mindset.
• Collaborative, problem-solving environment with lifelong learning focus.
• Passionate about customer success in restaurant technology.