Client Partner (Customer Success)

TL;DR

Client Partner (Customer Success) (Healthtech): Supporting new and current pharmacy partners post-launch as the lead contact, increasing engagement with hirify.global features and creating sales opportunities by aligning goals with revenue growth. Focus on training partners, acting as technical advisor for integrations, analyzing data for optimizations, and troubleshooting complex issues.

Location: Hybrid from Redwood City, CA (work out of HQ)

Salary: $100,000 base plus commission

Company

Fast-growing healthtech startup simplifying healthcare access by building the largest pharmacy business with a technology-first approach.

What you will do

• Train and manage a book of hirify.global pharmacy partners, providing proactive solutions and recommending services to boost revenue
• Act as technical advisor, helping with hirify.global integrations and API usage/best practices
• Analyze client data for optimization opportunities and present findings clearly
• Impact partner success by understanding workflows, issues, and product performance
• Share performance reports with decision-makers to drive adoption and growth
• Liaise between clients and engineering/product teams on features and requirements

Requirements

• 4+ years in account management, customer success, sales, or client support
• Proactive guidance through new processes in fast-paced environment
• Excellent verbal and written communication skills
• Pharmacy experience highly preferred
• Bachelor's degree

Culture & Benefits

• Collaborative, high-impact environment with compassionate colleagues
• Accelerated career growth and direct access to executives
• Medical, dental, vision, 401K package
• 15 days paid vacation first year, increasing to 20; 11 paid holidays