Manager, Reliability Operations (AI)

TL;DR

Manager, Reliability Operations (AI): Leading a global 24/7 reliability operations function within the AI Resiliency Centre to ensure high availability and rapid incident response for eCommerce and corporate services with an accent on integrating agentic AI responders and maturing incident management. Focus on reducing MTTK/MTTR, implementing observability strategies, and scaling AI-driven automation to prevent customer-impacting incidents.

Location: Prague, Czechia (Flexible work model)

Company

hirify.global is a global travel technology platform powering a family of brands including Expedia, Hotels.com, and Vrbo.

What you will do

• Lead a 24/7 global reliability operations team focused on monitoring, triage, and remediation of production systems.
• Mature incident management practices to reduce mean time to detect (MTTD) and resolve (MTTR) across multiple domains.
• Partner with engineering and SRE teams to define operational standards, runbooks, and system design (LLD) for reliable operations.
• Develop and manage observability strategies using monitoring, alerting, and logging to proactively identify reliability risks.
• Build, coach, and mentor a high-performing reliability operations team, fostering a culture of accountability.
• Integrate and operate AI/ML-enabled solutions for noise reduction, capacity forecasting, and automated workflows.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience operating large-scale systems.
• Substantial experience leading 24/7 operational teams in reliability operations or SRE.
• Proven track record implementing observability and incident management practices for distributed systems.
• Hands-on familiarity with AI-driven automation tools and at least one scripting language (Python preferred).
• Experience with monitoring tools such as Datadog, Splunk, Catchpoint, or PagerDuty.
• Must be based in Prague, Czechia.

Nice to have

• Experience leading reliability for complex, high-traffic, globally distributed systems.
• Success in scaling AI/ML capabilities like predictive capacity modeling or AI-assisted runbooks.
• Depth in using AIOps platforms to correlate signals across logs, metrics, and traces.

Culture & Benefits

• Flexible work model with access to modern office spaces.
• Full benefits package including travel perks and generous time-off.
• Parental leave and comprehensive career development resources.
• Inclusive and welcoming community with an open company culture.