Patient Care Coordinator (Healthcare)

TL;DR

Patient Care Coordinator (Healthcare): Managing patient inquiries, scheduling, and care coordination for a virtual-first specialty clinic with an accent on rare and complex chronic conditions. Focus on medical scribing, HIPAA-compliant documentation, and coordinating diagnostic testing within the EST timezone.

Location: Remote (Philippines). Work schedule: Monday–Friday, within EST (Eastern Standard Time).

Company

hirify.global connects high-tier global candidates with US and EU startups; the partner for this role is a virtual-first specialty clinic focusing on rare and complex chronic conditions.

What you will do

• Act as the first point of contact for patient inquiries via EHR, secure chat, and phone.
• Coordinate diagnostic testing, imaging, referrals, and prior authorizations in collaboration with the clinical team.
• Serve as a Medical Scribe, accurately documenting patient encounters and physician notes in the EMR.
• Maintain HIPAA-compliant documentation and support the onboarding process for new patients.
• Identify and implement automations to optimize manual tasks such as chart preparation and patient responses.

Requirements

• 1-2 years of US healthcare experience in care coordination, case management, or virtual clinical support.
• At least 1 year of experience as a Medical Scribe in a clinical or telehealth setting.
• Deep familiarity with U.S. healthcare systems, including insurance, referrals, and prior authorizations.
• Proficiency in medical terminology and experience with Elation EHR or similar digital health platforms.
• Must be based in the Philippines.
• Ability to work strictly within the EST (Eastern Standard Time) schedule.

Culture & Benefits

• Competitive salary based on experience and skills.
• Fully remote work environment.
• HMO coverage for PH-based talents after 3 months of employment.
• Generous PTO in accordance with company policy.
• Direct mentorship from international industry experts and access to professional growth resources.

Hiring process

• Initial application and screening.
• Skills assessment and top-grading interview.
• Final client interview followed by a job offer and onboarding.