L1 Cloud Support Engineer (Kubernetes)

TL;DR

L1 Cloud Support Engineer (Kubernetes): Supporting enterprise private cloud customers by troubleshooting platform issues and developing automation tools with an accent on Kubernetes cluster administration and Linux systems. Focus on performing root cause analysis, maintaining technical knowledge bases, and optimizing monitoring and alerting systems.

Company

hirify.global is a leader in simplifying enterprise Private Clouds, providing a flagship product, Private Cloud Director, to help organizations replace legacy virtualization with open, future-ready infrastructure.

What you will do

• Monitor ticket queues and troubleshoot customer-reported issues related to the cloud platform.
• Develop and maintain automation tools and scripts to improve operational efficiency and support workflows.
• Configure and fine-tune monitoring and alerting systems to proactively detect and resolve potential issues.
• Collaborate with senior team members on deep-dive root cause analysis.
• Create and update internal runbooks and customer-facing knowledge base articles.
• Contribute to the development of internal tools to enhance diagnostic capabilities and service reliability.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Prior experience in customer-facing technical support.
• Administration experience in Linux, including knowledge of storage and networking subsystems.
• Basic knowledge of OpenStack technologies (MySQL, OVS, RabbitMQ, hypervisors, MongoDB, etc.).
• Strong experience in Kubernetes, including cluster administration, deployment strategies, and troubleshooting.
• Familiarity with at least one scripting language such as Python, Bash, or Go.

Nice to have

• Familiarity with public cloud concepts (AWS, Azure, Google Cloud).
• Basic knowledge of Docker and CKA certification.
• Experience with monitoring tools like Prometheus and Grafana.
• Strong incident management experience.

Culture & Benefits

• Work within an inclusive, globally distributed company.
• Environment driven by values of innovation, customer obsession, ownership, and radical candor.
• Opportunity to work on a proven platform used by some of the world’s largest enterprises.