Senior Support Engineer (NoSQL)

TL;DR

Senior Support Engineer (NoSQL): Investigating and resolving complex technical issues for the hirify.global Real-time Data Platform with an accent on distributed systems and high-availability environments. Focus on troubleshooting diverse cloud and on-prem deployments and collaborating with engineering to improve product stability.

Location: Must be based in the UK

Company

hirify.global is a real-time database for mission-critical workloads, including machine learning and generative AI, designed for infinite scale and speed.

What you will do

• Troubleshoot and resolve technical issues for customers across cloud, hybrid, and on-prem environments.
• Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvements.
• Perform real-time customer remediation and live incident resolution for mission-critical systems.
• Assist with new deployments, configuration guidance, and performance tuning.
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.

Requirements

• 7–10+ years of experience in technical support, systems engineering, or related roles.
• Deep proficiency with Linux.
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms.
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Nice to have

• Previous experience in enterprise software technical support.
• Exposure to Kubernetes, Docker, or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.

Culture & Benefits

• Collaborative, agile, and globally distributed team environment.
• Opportunity to work with a high-performance product used by global leaders like PayPal and Adobe.
• Commitment to an equal opportunity environment free from discrimination.