Communications & Community Marketing Manager

TL;DR

Communications & Community Marketing Manager (Fintech): Build brand awareness and engagement through social media strategy, community management, and influencer programs with an accent on organic growth, B2B advocacy, and AI-enhanced content. Focus on executing global social calendars, driving reviews on platforms like G2 and Reddit, and measuring impact on business growth via data-led analytics.

Sydney NSW, Australia (hybrid work model, ability to work across UK, US, and Australian time zones)

Company

Leading financial operations company providing global business accounts, payments to 180 countries, currency risk management, corporate cards, and integrations with accounting software.

What you will do

• Own organic social media growth strategy on LinkedIn and YouTube, execute always-on content calendar balancing authority and personality.
• Drive community presence on Reddit and forums, manage reputations on G2, Trustpilot, Capterra, and collate feedback for stakeholders.
• Lead B2B influencer program, employee advocacy, and customer super-user groups to create engagement and user-generated content.
• Develop social-first campaigns for customer retention, celebrate wins, and partner on customer marketing integration.
• Leverage tools like Sprout Social and AI for content creation, reporting, and data-led strategy including Share of Voice and engagement metrics.
• Support PR strategy, executive spokesperson training, and agency partnerships for communications.

Requirements

• Bachelor’s degree and marketing qualifications (CIM or AMI).
• 8+ years in B2B/B2C social media and community building, ideally in global matrix organization.
• Proven track record with B2B influencers, Reddit culture, LinkedIn polish, design eye, and persuasive copywriting.
• Passion for social platforms driving B2B results and ability to work across time zones (UK, US, Australia).

Culture & Benefits

• Hybrid work model with work-life balance and flexibility in inclusive, diverse culture.
• Learning opportunities: leadership training, secondments, internal mobility, online library.
• Make a Difference program: volunteer day, matched giving, charity nominations.
• Reward and recognition: peer shout-outs, quarterly/annual awards, milestones.
• Social events via employee-led committees for wellbeing and team engagement.
• Benefits: health insurance, 16 weeks parental leave, birthday leave.