Community Manager, London

TL;DR

Community Manager: Building, growing, and engaging user community across forums, social media, and user groups with an accent on community engagement strategies and brand loyalty. Focus on moderating discussions, organizing events, webinars, and analyzing engagement metrics to optimize user interactions.

Location: Fully onsite position based at the Lisbon office. Open to support with relocation efforts.

Salary: €33K – €41K

Company

Family-founded company creating the world’s first AI-powered Personal & Entrepreneurial Resource Planner, with offices in Lisbon and San Francisco, self-funded and reaching over 100 million downloads worldwide.

What you will do

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams for seamless user experience.
• Monitor engagement metrics, identify brand advocates, and develop community guidelines.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack).
• Strong written and verbal communication skills to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning community-driven events or initiatives in fast-paced digital environments.

Culture & Benefits

• Apple hardware ecosystem for work.
• Annual bonus and top-tier health and life insurance.
• Transportation budget, Coverflex benefits package, childcare support.
• Pension fund, Urban Sports Club membership, 100% free meals at the hub.
• Air Conference for team collaboration and growth.
• Commitment to diversity, inclusion, and equitable workplace.