System Support Analyst (Biotech)

TL;DR

System Support Analyst (Biotech): Delivering high-quality technical support to end users in China offices with an accent on desktop systems, IT services, and specialized life sciences software. Focus on troubleshooting hardware and software issues, managing onboarding/offboarding, and collaborating with managed service providers to ensure operational reliability.

Location: Must be based in Shanghai, China (Onsite)

Company

hirify.global is a biopharmaceutical company developing novel therapeutic candidates to improve quality of life and survival for people with cancer.

What you will do

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across desktop, laptop, and mobile platforms.
• Manage onboarding and offboarding processes, including account setup and hardware provisioning.
• Support Microsoft 365 applications and enterprise platforms such as Workday, SAP, or Oracle.
• Maintain and update technical documentation, SOPs, runbooks, and asset inventories.
• Monitor and resolve service desk tickets using ServiceNow, ensuring high customer service standards.
• Coordinate with vendors for hardware procurement, maintenance, and billing cycles.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2–4 years of experience in IT support or helpdesk roles.
• Experience supporting users in life sciences, biotech, or pharmaceutical environments.
• Proficiency with Microsoft 365 and remote support tools like BeyondTrust or TeamViewer.
• Familiarity with ServiceNow or similar ITSM platforms.
• Location: Ability to work onsite in Shanghai, China.

Culture & Benefits

• Competitive base salary, annual performance-based bonuses, and equity plans.
• Comprehensive medical coverage, Social Security, and Provident Fund.
• Generous leave policy including up to 10 OPT and 12 Sick Days annually.
• Opportunity to work in a fast-paced environment tackling unmet needs in oncology.