Senior Customer Care Engineer (Medical IT)

TL;DR

Senior Customer Care Engineer (Medical IT): Providing high-level technical support and implementing healthcare imaging systems with an accent on PACS, RIS/HIS, and EMR integrations. Focus on diagnosing complex software issues, managing cloud and virtual environments, and ensuring seamless system interoperability using DICOM and HL7 standards.

Location: Remote (Must be based in the USA)

Company

hirify.global is a medical IT company developing advanced technologies and AI solutions for managing medical imaging.

What you will do

• Act as the highest level of technical support for healthcare imaging clients.
• Diagnose, troubleshoot, and resolve complex software and technical issues across healthcare imaging systems.
• Implement software solutions across cloud-based, virtual, and physical environments.
• Manage integrations with PACS, RIS/HIS, EMRs, and other third-party healthcare IT solutions.
• Perform root cause analysis and contribute to internal knowledge-base content.
• Collaborate with project managers and engineers to ensure successful installations and timely resolution of service requests.

Requirements

• 5+ years of experience supporting or implementing PACS or similar Healthcare IT software.
• Deep understanding of DICOM, HL7, and IHE standards.
• Hands-on experience with Windows Server, Active Directory, and VMWare.
• Proficiency in networking (TCP/IP, VPNs), SQL Server, and scripting (Bash, PowerShell, Ruby/Perl).
• Must be based in the USA.
• Must be able to pass a drug test and a background check.

Culture & Benefits

• Comprehensive Health, Vision, and Dental insurance.
• Life Insurance.
• Paid holidays, vacation, sick time, and personal days.
• Remote work flexibility in a growing, family-owned feel environment.
• Collaborative and supportive team culture focused on integrity and innovation.