Customer Experience Associate (Health & Wellness)

TL;DR

Customer Experience Associate (Health & Wellness): Providing high-level empathetic support and managing customer escalations for a hair wellness product line with an accent on creative problem solving and product expertise. Focus on resolving complex inquiries, optimizing team efficiency, and ensuring a seamless customer journey across calls, emails, and chat.

Location: Remote (Must be based in the United States, Pacific Time Zone (PST))

Salary: $50,000 – $55,000 USD

Company

Pioneers of hair wellness creating clinically tested products for hair growth and providing comprehensive support for customers.

What you will do

• Handle customer calls and email inquiries in a fast-paced environment.
• Manage and resolve high-priority customer escalations and complex process issues.
• Guide customers through the hirify.global website and provide expert product knowledge.
• Develop customized, creative solutions for customer problems.
• Prioritize daily tasks and manage ad-hoc projects to maximize efficiency.
• Continuously improve overall customer experiences through additional training.

Requirements

• 1-3 years of experience in customer experience, preferably in e-commerce or startups.
• Proficiency with ZenDesk, Salesforce, Microsoft Office, and Google Workspace.
• Excellent written and verbal communication skills for phone, email, and chat.
• Strong passion for health and wellness science.
• Availability to work 9am-6pm PST, including at least one weekend day (Sunday-Thursday schedule).
• Bilingual in English and Spanish is preferred.

Culture & Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision insurance with FSA program.
• 401K with employer match and Quarterly Bonus Program.
• Flexible PTO and dedicated daily wellness breaks.
• Stipends for wellness, internet, cell phone, and annual learning & development.
• Free hirify.global subscription and Headspace membership.