Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI/SaaS): Providing reactive, world-class support for an AI-powered business communication platform with an accent on platform mastery and client success. Focus on resolving complex technical issues via omni-channel support, managing client migrations, and collaborating with communication providers.

Location: Must be a resident of Latin America. Hybrid option available at the office in Buenos Aires, Argentina.

Salary: $1,400 – $2,300 per month (depending on level)

Company

hirify.global is an AI-powered business communication platform utilizing Voice and Chat AI to automate customer engagement and sales.

What you will do

• Master the hirify.global platform to provide expert-level support across phone, email, chat, and Zoom.
• Manage client implementation and migration of messaging data to the hirify.global platform.
• Coordinate with providers like Twilio, Telnyx, and Bandwidth for successful account launches.
• Onboard and train users on platform features to maximize their efficiency.
• Maintain high engagement with response times under 2 minutes for chat and 2 hours for email.
• Contribute to product improvement and develop written documentation for the support center.

Requirements

• Full English fluency required to service U.S. markets.
• Must be based in Latin America.
• Ability to work Eastern Standard Time (EST) hours.
• 1+ years of experience in Customer Support, preferably within a SaaS environment.
• Proficiency with Google Sheets, Excel, and data management software.
• Ability to work autonomously in a fast-paced startup environment.

Culture & Benefits

• Competitive pay with a tiered leveling system for growth.
• Opportunity to take significant ownership in a disruptive AI product.
• Direct collaboration with serial entrepreneurs who have built $100M+ companies.