Software Support Specialist (Enterprise)

TL;DR

Software Support Specialist (Enterprise Applications): Providing application and software support for enterprise print and mail services with an accent on troubleshooting software workflows and production systems. Focus on diagnosing workflow issues, managing UAT/QA processes, and ensuring smooth service delivery for new client onboarding.

Location: Parma, OH 44130

Salary: $45,800 – $58,200 per year ($22 - $28/hour)

Company

hirify.global is a staffing and recruiting firm providing technical talent for various enterprise projects.

What you will do

• Support and troubleshoot enterprise business applications and software workflows.
• Diagnose and resolve software issues for print-on-demand and billing systems.
• Provide production support for workflow tools and production systems.
• Assist with User Acceptance Testing (UAT), QA/QC, and new client onboarding.
• Manage and track technical issues using ticketing systems.
• Collaborate with teams to optimize application performance and service delivery.

Requirements

• 4-year degree or equivalent professional experience.
• 3–5 years of application or software support experience.
• Experience supporting enterprise-level business applications.
• Strong troubleshooting and problem-solving capabilities.
• Experience with business workflows (e.g., order, billing, or production).
• Experience in UAT, QA, or system testing.

Nice to have

• Experience with print/workflow or production software.
• Basic scripting skills in PowerShell, Python, JavaScript, or Bash.
• Experience with ServiceNow or similar ticketing systems.
• Basic knowledge of Active Directory and networking.

Culture & Benefits

• Medical, dental, and vision insurance for assignments lasting 13+ weeks.
• 401k retirement plan options.
• Statutory sick pay where required.
• Commitment to equal opportunity and reasonable accommodations for disabilities.