Offerwall Customer Success & Support Manager (AdTech)

Offerwall Customer Success & Support Manager

Company

Klink Finance

Conditions

5 hours agoSenior Anywhere Remote Full Time Customer Support Jobs by Klink Finance

Skills

Offerwall Posthog Customer Success Metabase Reporting Mobile User Acquisition Advertiser Claude Intercom Analytics Dashboard Api Jira Support Monetization Publisher Monetisation Account Management Performance Marketing Automation Ai

About the Role

You will act as the bridge between publisher partners, advertisers, and app users. You will monitor and optimise publisher performance across offerwall and API integrations, troubleshoot advertiser campaigns, oversee app user support via Intercom, and build scalable support processes. You will create and maintain performance reports and dashboards using Metabase and PostHog, and leverage AI tools such as Claude to automate repetitive tasks and improve response quality and speed.

Requirements

• Experience in offerwall or performance marketing or mobile user acquisition
• Proven account management or customer success background with a track record of retaining and growing partnerships
• Genuine curiosity about AI automation and experience using tools like Claude
• Strong communication and ability to translate technical nuance for non-technical partners
• Data-driven mindset and comfort with analytics tools
• Familiarity with affiliate platforms, publisher monetisation, and CPA/CPI campaign structures
• Hands-on experience with Metabase, PostHog, Intercom, and Jira
• Experience working in a startup or small team environment

Responsibilities

• Monitor and optimise publisher performance across offerwall and API integrations
• Build and maintain relationships with publisher partners and identify revenue opportunities
• Monitor offer inventory and implement processes and automations to suggest offers
• Handle advertiser campaign queries and troubleshoot issues
• Identify upsell and expansion opportunities within the advertiser base
• Oversee app user support via Intercom and suggest process improvements
• Spot patterns in user issues and translate them into product or process improvements
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch
• Leverage AI tools such as Claude to automate repetitive tasks and improve response quality

Benefits

• Remote-first flexible work arrangement

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