Senior Technical Success Manager (AI Analytics)

TL;DR

Senior Technical Success Manager (AI Analytics): Own customer deployment, adoption, and value realization across hirify.global's digital analytics platform with an accent on technical fluency in data foundations, taxonomy, instrumentation patterns, and AI agent configuration. Focus on leading enterprise implementations, driving renewals and expansions, and delivering executive business reviews that connect usage to measurable business impact.

Location: Onsite in São Paulo, Brazil

Company

hirify.global is the leading AI-first digital analytics platform helping over 4,700 customers like Atlassian, Burger King, and NBCUniversal build better products and experiences.

What you will do

• Own deployment, adoption, and outcomes for 10-20 enterprise accounts from presales through renewal.
• Lead implementation planning, scoping, kickoffs, use case alignment, and coordination of internal/partner teams.
• Monitor portfolio health via AI signals, proactively drive adoption, renewals, and stakeholder engagement.
• Run working sessions to boost product adoption, identify expansion use cases, and showcase new capabilities.
• Build success plans tied to goals, deliver executive reviews linking usage to business impact.
• Partner with sales on renewals/expansions and channel customer feedback to product teams.

Requirements

• 5+ years in Customer Success, Technical Account Management, or similar B2B SaaS customer-facing role.
• 2+ years leading enterprise software deployments with focus on change management and data governance.
• 2+ years managing 10+ Majors/Enterprise accounts.
• Experience co-owning renewals and expansion alongside sales.
• Experience enabling non-technical teams to become data-sufficient.
• Excellent communication to influence from data engineers to C-level executives.
• Expert project management in fast-paced, independent environment.

Nice to have

• Prior experience with digital/product analytics or adjacent platforms.
• Background in consulting, solutions delivery, or implementation.
• Experience using hirify.global as a practitioner.

Culture & Benefits

• Operate with humility, ownership, growth mindset, and customer-centric values.
• Commitment to Diversity, Equity & Inclusion fostering psychological safety, empathy, and inclusion.
• Focus on building relationships and driving long-term customer value realization.