Senior Software Engineer, Messaging Experience (AI)

TL;DR

Senior Software Engineer, Messaging Experience (AI): Building scalable systems for AI-driven customer support agents with an accent on messaging integrations, SDKs, and developer tools. Focus on designing extensible APIs, optimizing cross-platform experiences (web and mobile), and collaborating with LLMs for proactive, personalized interactions.

Remote - Canhirify.global

Company

hirify.global is an AI customer service platform automating 83% of conversations for brands like Square and monday.com, backed by $250M+ in funding.

What you will do

• Execute on the product roadmap by creating and implementing technical designs for messaging features.
• Level-up development practices and champion code quality through reviews and feedback.
• Collaborate with product, design, and ML teams to build scalable systems integrated with LLMs.
• Stay close to customer feedback to ensure the best AI agent platform experience.
• Mentor engineers via code reviews, design discussions, and knowledge-sharing.

Requirements

• 5+ years as Software Developer, strong preference for Python, JavaScript/TypeScript
• Strong web experience and exposure to mobile ecosystems (native apps, SDKs, mobile web).
• Experience with SDKs (building/integrating), API design, developer ergonomics, extensibility.
• Comfortable with ambiguity, shaping paths with product/design.
• Ability to articulate technical decisions, trade-offs, and architecture choices.
• Proven mentoring experience.

Culture & Benefits

• Unlimited vacation and flexible work schedule.
• Comprehensive health, dental, vision, travel, life insurance, wellness account, and employee assistance plan.
• Remote-first with in-person friendly options, work from home budget.
• Learning & development budget and access to cutting-edge AI tools/LLMs.