Customer Support Representative (M-F/Night Shift) (AI)

TL;DR

Customer Support Representative (AI): Providing high-quality technical support for an AI-powered communication platform with an accent on troubleshooting hardware, software, and networking systems. Focus on resolving complex customer issues, leveraging AI tools for workflow optimization, and ensuring a seamless customer experience.

Location: Remote (Must be based in Ukraine). Shift: Must work US business hours (12:00 PM - 12:00 AM M-F)

Company

hirify.global is a global leader providing an AI-powered, conversation-centric platform for business communication and customer experience.

What you will do

• Troubleshoot customer issues across hardware, software, and networking systems to identify root causes.
• Communicate professionally across various channels to ensure positive customer interactions.
• Document interactions and resolutions with high accuracy and consistency.
• Manage multiple requests simultaneously in a high-volume, fast-paced environment.
• Utilize AI tools like ChatGPT and Copilot to summarize interactions and improve response quality.
• Continuously build technical knowledge of hirify.global products and troubleshooting processes.

Requirements

• 2+ years of customer service experience, preferably in technical support or help desk.
• Advanced English fluency (spoken and written).
• Must be based in Ukraine.
• Ability to work shifts aligned with US business hours (12:00 PM - 12:00 AM M-F).
• Working knowledge of PC/Mac OS and Microsoft Office; networking knowledge is a plus.
• Curiosity and willingness to experiment with AI and automation tools.

Nice to have

• Experience with hardware or networking troubleshooting.
• Prior professional exposure to AI tools (ChatGPT, Microsoft Copilot).

Culture & Benefits

• Comprehensive medical coverage, including dental care.
• Life, disability, and critical disease insurance.
• Paid Time Off (PTO), sick leave, parental leave, and paid holidays.
• Employee Assistance Program and wellness initiatives.
• Access to ongoing learning and career advancement opportunities.