Technical Product Specialist (AI)

TL;DR

Technical Product Specialist (AI): Providing high-level technical support and troubleshooting for hirify.global and Super with an accent on API integrations and AI workflow automation. Focus on resolving complex technical escalations, debugging MCPs, and improving product stability through engineering collaboration.

Location: Remote (Must operate within EU timezones)

Company

Knowledge base and AI productivity platform focusing on ease of use and exceptional craft.

What you will do

• Manage day-to-day support across all channels, ensuring high CSAT and meeting SLAs.
• Partner with Sales and CX to resolve technical blockers during customer calls in real time.
• Assist customers with AI workflow integrations, troubleshooting MCPs, Zapier, n8n, and Claude.
• Lead end-to-end technical escalations for API and integration failures.
• Collaborate with engineering to document bugs with technical context and drive product improvements.
• Maintain and expand the Help Center by writing new guides and updating existing content.

Requirements

• 2+ years of technical support experience in a fast-paced SaaS environment.
• Proficiency in troubleshooting APIs, MCPs, and automation tools.
• Daily experience with AI tools and a strong understanding of how to optimize them.
• Ability to explain complex technical concepts clearly in writing and on calls.
• Must be able to work within EU timezones.

Nice to have

• Prior experience with Zapier, Intercom, or Linear.

Culture & Benefits

• Remote-first work environment built from day zero.
• Competitive salary and equity.
• 7 weeks of annual holidays.
• Co-working office rental or home office budget.
• Two annual team off-sites.
• Minimum of 2 months parental leave.