Senior Product Manager (AllConnect)

TL;DR

Senior Product Manager (AllConnect): Own the call center application end-to-end including agent-facing frontend workflows and shared backend ordering services with an accent on AI-leveraged development, API design, and operational reliability. Focus on mapping complex agent workflows, defining success metrics like conversion and handle-time, and building partner integrations for telecom home services.

Location: Hybrid schedule based in Fort Mill, SC headquarters or Atlanta, GA office (Tuesday through Thursday in office, fully remote Mondays and Fridays). No visa sponsorship or transfer, including H1-B, F-1, OPT, STEM-OPT, or TN visa; not available corp-to-corp.

Total Cash Compensation: $100,000 - 150,000 per year

Company

hirify.global is a global portfolio of high-growth companies spanning U.S. businesses in digital experiences, home services, and client growth.

What you will do

• Partner with Engineering on frontend experience and backend platform design including APIs, orchestration, permissions, and integrations.
• Collaborate with customer-facing teams on API contracts, data definitions, and reliability; escalate key decisions to leadership.
• Define requirements and metrics reflecting real operations: conversion, fallout, handle-time, and operational touches.
• Run lightweight operating rhythms with clear docs, visible priorities, and fast iteration.
• Map end-to-end agent workflows including edge cases, stuck points, order failures, and rework using internal SMEs.

Requirements

• 6+ years product management experience; preference for complex workflows and operational dependencies.
• Experience owning front-end workflow products like agent tools or internal apps.
• Strong technical fluency in APIs, integration patterns, orchestration, roles/permissions, and system constraints.
• Comfort partnering with Ops and front-line users; detail-oriented shipping impactful improvements.
• Thrive in mid/enterprise scrappy environment with low process and high ownership.

Nice to have

• Call center tooling (CRM/CCaaS) or agent-assisted conversion experience.
• Telecom/home services (broadband, security, provisioning, scheduling).
• Partner ecosystem experience, especially partner-run call centers.

Culture & Benefits

• Health, dental, vision insurance; life, short/long-term disability insurance.
• Flexible Spending Accounts, 401(k) with match, Employee Assistance Program.
• Holiday pay, Paid Parental Bonding, flexible PTO (20 days/year, 25 after 5 years).
• Diverse, inclusive teams with core values focused on merit and equal opportunities.