Customer Onboarding Manager (AI)

TL;DR

Customer Onboarding Manager (AI): Leading enterprise customers through the onboarding journey from kickoff to First Value delivery with an accent on AI language technology and stakeholder management. Focus on managing complex software integrations, monitoring project risks, and ensuring rapid value realization.

Location: Remote (Core availability: 8:30 AM – 4:00 PM EST)

Company

hirify.global automates language translation for Fortune-500 companies using AI agents to provide native language experiences across all markets.

What you will do

• Lead enterprise implementation projects from Sales handover through First Value delivery and project close.
• Serve as the primary point of contact for onboarding and one-off projects related to linguistic AI-driven setups.
• Build and maintain structured project plans and keep documentation up to date for all stakeholders.
• Coordinate across internal Solutions, AI Curation, Support, and Product teams to manage dependencies.
• Actively monitor active projects for risks and escalate issues to internal stakeholders promptly.
• Manage project scope against the contract and SOW, flagging scope creep appropriately.

Requirements

• 2+ years in a customer-facing implementation, onboarding, or project management role at a B2B SaaS company.
• Demonstrable experience managing multiple concurrent projects with external clients.
• Working knowledge of the localization industry and/or machine translation technology.
• Experience in technically complex environments involving software integrations, APIs, or data-heavy workflows.
• Strong written and verbal communication skills in English.
• Familiarity with project tracking tools such as Jira, Linear, or Asana.

Culture & Benefits

• Fully remote culture with a diverse, global team of over 80+ individuals.
• Competitive salaries and a supportive, collaborative work environment.
• Work environment that promotes flexibility and professional growth.