Customer Support Specialist (French Speaking, iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing seamless professional service to French-speaking customers via phone, email, and chat with an accent on resolving complex industry-specific challenges. Focus on maintaining precise CRM documentation and collaborating with a global team to support world-class brands.

Location: Onsite in Ta’Xbiex, Malta

Company

hirify.global is a Malta-based iGaming startup leveraging over 15 years of veteran industry experience to deliver data-driven solutions.

What you will do

• Engage with French-speaking customers via phone, email, and chat to provide professional service.
• Resolve complex challenges specific to the gaming industry with accuracy and efficiency.
• Document interactions and feedback in the CRM to keep the international team aligned.
• Collaborate with a global team to resolve high-impact issues for world-class brands.
• Undergo continuous training to sharpen product knowledge and service mastery.

Requirements

• Fluency in French and English, both written and spoken
• Previous experience in customer support or a related field (preferred).
• Proficiency in computer applications and customer service software.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Availability to work flexible hours, including weekends and holidays

Culture & Benefits

• Comprehensive compensation package including health insurance.
• Access to an on-site gym and complimentary breakfast and lunch.
• International work environment with a diverse team of over 40 nationalities.
• Modern office space located in Ta’Xbiex, close to local amenities and the marina.
• Diverse social events designed to foster team spirit and collaboration.