Application Support Engineer (CRM)

TL;DR

Application Support Engineer (CRM): Ensuring the stability and availability of critical applications and infrastructure within the NOC team with an accent on L2 incident resolution, root cause analysis, and monitoring. Focus on managing infrastructure as code, optimizing application reliability, and implementing automation to support global operations.

Location: Limassol, Cyprus (Onsite)

Company

hirify.global is a dynamic technology company providing scalable, high-performance solutions with a startup-driven mindset.

What you will do

• Manage infrastructure as code (IaC) for application support and monitoring environments.
• Troubleshoot and resolve complex application and API-related incidents escalated from L1 support.
• Perform root cause analysis (RCA) and implement effective long-term solutions.
• Monitor system logs and metrics using tools such as Coralogix and Grafana.
• Support deployment validation and patch testing in pre-production environments.
• Participate in on-call rotations to respond to critical production incidents.

Requirements

• 2+ years of experience with CRM tools and platforms (e.g., FastTrack, Customer.io).
• Experience in a senior or leadership role.
• Deep understanding of player lifecycles, bonus mechanics, and gamification strategies.
• Fluency in English.
• Data-driven mindset with strong analytical skills.
• Proven track record of driving player retention, reactivation, and engagement.

Nice to have

• Exposure to SRE best practices, including SLIs, SLOs, and error budgets.
• Experience automating monitoring and alerting workflows via APIs.
• Familiarity with message queues and microservices architecture.
• Experience with AI tools implementation.

Culture & Benefits

• 24 working days of paid annual leave and 6 days of paid sick leave.
• Official employment and medical insurance.
• Corporate lunch and an office coffee zone with fruit and snacks.
• Gym and sports classes.
• Healthy and friendly work atmosphere.