Support Engineer (Python/Django)

TL;DR

Support Engineer (Python/Django): Managing backend production support and incident response for a debt-collection SaaS with an accent on triage, debugging, and data remediation. Focus on resolving customer escalations, performing root-cause analysis using Python/PostgreSQL, and maintaining system reliability.

Location: Remote (Must be based in LATAM)

Salary: $60,000–$80,000 USD base

Company

hirify.global is a seed-stage vertical SaaS company building a modern operating system for the debt-collection industry.

What you will do

• Triage and resolve production incidents and customer escalations via tickets, email, and phone.
• Debug backend issues in Python/Django and safely modify PostgreSQL database state.
• Develop and execute one-off Python scripts and SQL for remediation, migrations, or repairs.
• Perform root-cause analysis using logs, traces, and metrics to implement mitigations.
• Collaborate with Engineering to deliver reproducible bug reports and verify releases.
• Maintain runbooks, postmortems, and KB articles to reduce MTTR.

Requirements

• 4–6 years of production experience with Python and Django (or equivalent frameworks).
• Strong proficiency in SQL and production experience with PostgreSQL.
• Comfortable in a direct customer support function and product-oriented mindset.
• Ability to debug server-side code and trace requests across services.
• Familiarity with Git workflows and basic CI/CD concepts.
• Location: Must be based in LATAM.

Nice to have

• Experience with FinTech, payments, or vertical SaaS.
• Familiarity with AWS and observability tools (Sentry, Datadog, ELK).
• Prior SRE or support experience including on-call rotations.
• Basic familiarity with React to collaborate with product and QA.

Culture & Benefits

• Competitive base salary and startup equity grants.
• Comprehensive health insurance.
• Fully remote work environment.
• High-impact role within a small, product-led engineering team.