Strategic Customer Success Manager (Data/AI)

TL;DR

Strategic Customer Success Manager (Data/AI): Driving adoption and measurable business outcomes for Fortune 500 enterprises by leveraging a metadata and governance platform with an accent on strategic relationship management and technical value realization. Focus on translating complex technical platforms into business ROI, managing renewals, and scaling customer success within the AI-native ecosystem.

Location: Remote (Global)

Company

hirify.global is building a shared context layer for data and AI, helping enterprises unify metadata to enable trusted AI operations and governance.

What you will do

• Partner with Fortune 500 and high-growth enterprise customers to drive adoption and measurable business value from data and AI initiatives.
• Act as a trusted advisor to CDOs, CIOs, and data leaders to design clear paths to value using the hirify.global platform.
• Own the end-to-end customer journey, from onboarding and adoption through to renewals and expansion.
• Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement.
• Translate customer needs into strategic insights and feedback to influence product direction and GTM strategy.

Requirements

• 7+ years of professional experience, including 3-5+ years in Customer Success, Consulting, or a similar customer-facing role.
• Strong technical understanding of modern data ecosystems (e.g., Snowflake, BigQuery, Tableau, Looker, dbt).
• Experience managing commercial renewals and identifying expansion opportunities through value-driven conversations.
• Proven ability to translate technical platform capabilities into measurable business ROI for executive stakeholders.
• Passion for data collaboration, governance, and the enablement of AI-native organizations.

Nice to have

• Experience with data governance, lineage, or metadata platforms.
• Familiarity with APIs, integrations, or workflow automation.
• Industry expertise in financial services, healthcare, or retail.
• Proficiency with CS platforms such as Vitally, Gainsight, Totango, or ChurnZero.
• Knowledge of compliance frameworks including GDPR, HIPAA, or CCPA.

Culture & Benefits

• Competitive compensation featuring a strong base salary, performance-based variable pay, and impact-driven equity.
• Global, remote-first, and async work environment with a diverse team across 15+ countries.
• Comprehensive health, dental, vision, and mental health benefits from Day 1, including flexible health stipends.
• Flexible time off and modern leave policies to support personal wellbeing and recovery.
• AI-native culture where AI is woven into daily workflows to empower speed and impact.