Onboarding Specialist (AI)

TL;DR

Onboarding Specialist (AI/SaaS): Facilitating onboarding deployment and technical implementations for new customers with an accent on VOIP configuration and end-user training. Focus on resolving customer issues through discovery, driving best practices, and ensuring seamless product adoption.

Location: Pasig City, Metro Manila, Philippines (Hybrid). Must be able to work US core hours.

Company

An AI-native business communications platform that unifies calling, messaging, and meetings powered by real-time Agentic AI.

What you will do

• Facilitate onboarding deployment for new customers and products purchased.
• Host end-user and admin training sessions to educate customers and assist with change management.
• Provide detailed walkthroughs for implementation and portal setup.
• Analyze customer needs and resolve technical issues through discovery and replication.
• Drive customers to implement best practices and communicate configuration requirements.
• Act as the primary escalation point for any onboarding-related issues.

Requirements

• 2-3 years of experience in Customer Onboarding, Software Implementation, or Account Management.
• 1+ year of experience configuring, updating, and supporting VOIP solutions.
• Experience with telecommunication or SaaS providers.
• Excellent English communication skills.
• Ability to work US core hours in a dedicated, technically enabled remote workspace.
• Strong customer service orientation and ability to work independently.

Culture & Benefits

• Opportunity to work at the center of the AI transformation in business communications.
• Competitive salary and comprehensive benefits package.
• Access to cutting-edge AI tools and a robust training program.
• Inclusive and vibrant office environment designed for collaboration.
• Company recognized as a Great Place to Work.