Client Support Specialist (Veterinary)

TL;DR

Client Support Specialist (Veterinary): Facilitating positive user experiences for veterinary professionals and hospitals on a staffing platform with an accent on first-line troubleshooting and ticket management. Focus on resolving user issues, coordinating escalated cases with regional managers, and optimizing payment reconciliation processes.

Location: Must be based in the USA (Remote, Hybrid if based in San Francisco)

Salary: $19 - $28 per hour (Tiered by location)

Company

hirify.global is an industry-leading veterinary staffing platform connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities.

What you will do

• Act as a primary point of contact for customer inquiries via email, LiveChat, and phone.
• Troubleshoot and resolve first-line issues for hospitals, veterinarians, and technicians.
• Coordinate escalated issues with regional Business Development and Account Managers.
• Manage call outs and document rainy-day scenarios to improve team knowledge.
• Maintain client communications and CS tickets within HubSpot.
• Collaborate with Finance and Data teams on shift and payment reconciliation.

Requirements

• Must be based in the USA
• 2+ years of experience in client or customer support, ideally in an early-stage startup.
• Excellent communication and organizational skills.
• Ability to work flexible hours, including early mornings, evenings (Central Time), and weekend rotations.

Nice to have

• Experience as a vet technician or in the animal healthcare industry.
• Familiarity with professional customer support tools and software.

Culture & Benefits

• Remote-first environment with stipends for home office setup, wellness, and continuing education.
• Comprehensive health benefits with the base medical plan covered at 100%.
• 401K and Unlimited Paid Time Off.
• Paid maternity, paternity, and reproductive care leave.
• Opportunity for domestic travel and regional team building events.