Customer Experience Associate (Unlicensed) (Fintech)

TL;DR

Customer Experience Associate (Unlicensed) (Fintech): Provide high-touch support through chat, email, and phone channels for users navigating financial topics and hirify.global platform features with an accent on resolving complex inquiries and ensuring exceptional customer experience. Focus on identifying improvement opportunities from user interactions and building deep proficiency in financial products.

Location: Hybrid in Denver, CO or Westlake, TX offices (3 days per week in-office). This position follows a 24/7 service model.

Salary: $20.40–$25 USD hourly (zone-dependent)

Company

hirify.global is building the future of finance to democratize access for all.

What you will do

• Deliver exceptional customer support via chat, email, and phone, guiding users through financial topics and platform tools.
• Identify trends and feedback to drive continuous improvements in user experience.
• Develop expertise in hirify.global products and financial concepts.
• Resolve inquiries using independent judgment in a fast-paced environment.

Requirements

• Ability to work required shifts in a 24/7 model.
• Passion for customer support with strong empathy and service skills.
• Excellent written and verbal communication to explain complex topics clearly.
• Comfort in fast-paced environment with multitasking and adaptability.
• Customer support experience preferred; Bachelor’s degree or financial services background a plus.

Culture & Benefits

• Performance-driven compensation including bonuses, equity, and 401(k) matching.
• 100% paid health insurance for employees (90% for dependents), plus life/disability, fertility, and mental health benefits.
• Lifestyle wallet for wellness and learning; generous PTO, sick time, parental leave, and company holidays.
• Hybrid office experience with catered meals, events, and comfortable workspaces.