Technical Customer Onboarding Specialist (SaaS)

TL;DR

Technical Customer Onboarding Specialist (SaaS): Guiding new clients through the platform setup and integration process with an accent on POS system connectivity and ad campaign configuration. Focus on providing high-touch support, troubleshooting technical issues, and ensuring a seamless onboarding experience for hospitality and retail businesses.

Location: Remote (Must be available in US time zones)

Company

A leading provider of nearshore staff augmentation services delivering technology solutions to companies ranging from startups to Fortune 500 industry leaders.

What you will do

• Act as the primary point of contact for new clients throughout their onboarding journey.
• Assist clients in connecting their POS systems to the proprietary advertising platform.
• Navigate internal interfaces to build and launch form-based ad campaigns.
• Provide high-touch communication via email and occasional calls to guide clients.
• Identify, log, and resolve minor system bugs or user errors.
• Escalate complex technical issues to the engineering team when necessary.

Requirements

• English: B2+/C1 proficiency with strong written and verbal communication skills.
• Availability: Must be available to work in US time zones.
• 2+ years of experience in Customer Support, Customer Success, Onboarding, or Implementation.
• Prior experience working with a SaaS product or platform.
• Strong technical aptitude for learning software and navigating dashboards.
• Detail-oriented mindset with the ability to manage multiple client requests simultaneously.

Nice to have

• Experience with POS systems.
• Background in digital marketing or campaign setup.
• Experience in hospitality or retail tech sectors.

Culture & Benefits

• 100% remote work environment.
• Highly competitive compensation paid in USD.
• Paid time off policies to support well-being.
• Autonomy in managing time with a focus on results.
• Opportunity to work with top-tier American companies on high-impact projects.
• Access to a diverse, global network of 600+ professionals.