Intermediate Site Reliability Engineer

TL;DR

Intermediate Site Reliability Engineer (Node.js/AWS): Provide first-line operational support for a modern mobile point-of-sale platform with an accent on incident response, cloud troubleshooting, and system reliability. Focus on monitoring systems, automating workflows, and resolving production incidents in high-pressure situations.

Location: Remote, based in Chile

Company

hirify.global is a global company building software since 2011 with a 99.9% remote team that values fairness, high standards, openness, and inclusivity.

What you will do

• Provide first-line operational support, monitor systems, and resolve production incidents
• Troubleshoot cloud systems and integrations, applying corrective actions
• Manage escalations, collaborate on bug fixes and hotfixes
• Administer MDM solutions and support remote software deployments
• Implement automated monitoring and alerting to improve incident response
• Document processes, maintain knowledge bases, and create incident runbooks
• Participate in on-call rotation for 24/7 critical incident coverage
• Contribute to post-incident reviews and build Node/TypeScript utilities for automation

Requirements

• Upper-Intermediate+ English level
• Bachelor’s degree in Computer Science, Engineering, or related field
• 3+ years supporting production systems, focused on incident response and resolution
• Strong experience in operational support or SRE roles in cloud environments
• Proficiency in Node.js, including debugging, error handling, and performance troubleshooting
• Experience with AWS, Azure, or GCP, including monitoring and troubleshooting cloud-native applications
• Experience working with APIs and integrations
• Familiarity with logging and monitoring tools (Winston, Bunyan, Datadog, ELK Stack, CloudWatch)
• Experience with CI/CD pipelines and automated deployments (Jenkins, GitLab CI, AWS CodePipeline)

Nice to have

• Experience with containerization (Docker, Kubernetes)
• Knowledge of REST APIs, WebSockets, and microservices architecture
• Familiarity with incident management frameworks (ITIL, SRE practices)
• Understanding of cloud security best practices
• Experience with mobile POS platforms or mobile application environments
• Familiarity with mobile device management (MDM) solutions

Culture & Benefits

• 99.9% remote work from anywhere in the world
• 30 paid days off per year, 5 paid sick days, up to 60 days medical leave, 6 days for family events
• Partially covered health insurance after probation, wellness bonus for gym/sports after 6 months
• Payment in U.S. dollars, overtime coverage
• English lessons, hirify.global University programs, online activities, and team-building events

Hiring process

• Submit CV in English
• Intro call with Recruiter
• Internal interview
• Client interview
• Offer