Technical Account Manager

TL;DR

Technical Account Manager (Payments): End-to-end technical onboarding of merchants from integration to go-live and ongoing support across their lifecycle with an accent on payment flows, routing logic, and optimal setups. Focus on merchant system integrations including hosted pages, Apple Pay/Google Pay, pre-sales technical explanations, and L1 support assistance.

Hybrid in Kyiv or Lviv

Company

hirify.global is a payments orchestration platform fueling internet companies with scalable financial infrastructure, part of Endeavor global entrepreneur network.

What you will do

• Handle end-to-end technical onboarding of new merchants from first integration to go-live
• Provide ongoing technical support for existing merchants throughout their lifecycle
• Support L1 team on technical and integration topics
• Participate in pre-sales calls to explain integration options and capabilities
• Integrate merchant systems with hirify.global features like hosted pages, payment forms, Apple Pay/Google Pay, routing, and data flows
• Guide merchants on optimal payment setups for efficient scaling and reliability

Requirements

• Background in technical support, technical account management, or similar role
• English at Advanced level or higher
• Knowledge of Postman and basic SQL
• Strong written and verbal communication skills, clear and merchant-focused
• Ownership mindset focused on results and long-term merchant success
• Ability to work independently, prioritize effectively, and stay focused
• Openness, empathy, and motivation to grow personally and with the product

Nice to have

• Hands-on experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Culture & Benefits

• High-impact role building scalable systems with top fintech professionals
• Work with fast-growing SaaS, digital goods, and B2C clients
• 30+ days off, unlimited sick leave, free office meals, health coverage
• Apple gear, courses, conferences, sports, and wellness benefits
• Referral bonuses for recommending talent