Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Manage a portfolio of B2B merchants, ensuring strong relationships, stable payment performance, and long-term retention with an accent on optimising transaction flows and identifying expansion opportunities. Focus on driving revenue growth through upsell/cross-sell initiatives, analysing payment metrics, and partnering with internal teams to deliver tailored solutions.

Location: Hybrid in Cyprus

Company

Licensed Electronic Money Institution (EMI) regulated by the Bank of Lithuania, providing multi-currency accounts, payment processing, and debit card solutions.

What you will do

• Manage and grow relationships with a portfolio of B2B merchants
• Monitor and analyse key payment metrics like approval rates, conversion, and transaction volumes
• Identify performance gaps and recommend improvements across payment methods, geographies, and configurations
• Drive upsell and cross-sell initiatives to expand client product usage and markets
• Partner with product, tech, and operations teams to deliver tailored solutions
• Conduct regular business reviews with insights and strategic recommendations
• Ensure seamless client experience across onboarding, integration, and operations

Requirements

• Fluent English and Russian
• 2+ years in Account Management, Customer Success, or Business Development
• Background in fintech, payments, acquiring, PSP, or related industries
• Understanding of payment flows, merchant lifecycle, and transaction metrics
• Experience with CRM systems and data analytics tools
• Ability to manage complex client relationships and translate business needs into solutions

Culture & Benefits

• Competitive salary aligned with experience
• Collaborative, transparent, and international team culture
• High-impact role influencing client success and revenue
• Recognition of achievements and personal milestones
• Social benefits package