Supervisor, Prior Authorization (Pharmacy Operations)

TL;DR

Supervisor, Prior Authorization (Pharmacy Operations): Executing end-to-end prior authorization workflows in a fast-growing hub pharmacy to ensure exceptional provider experience and meet SLAs with an accent on queue management, quality standards, and productivity. Focus on supervising hourly specialists, real-time coaching using performance data, and supporting process rollouts to drive operational excellence.

Fully onsite in Robinson Township, PA (Pittsburgh, PA); candidates must reside locally or be willing to relocate. Monday-Friday 8-hour shifts between 8am-9pm EST and Saturday rotation 9am-5pm EST.

Company

Fastest growing healthcare technology company building products like BlinkRx and Quick Save to make prescriptions accessible, affordable, and deliverable with transparent pricing and digital concierge service.

What you will do

• Own end-to-end prior authorization journey, monitor queues, reallocate work, and perform quality checks to meet SLAs and productivity goals.
• Step into production during high-volume periods, address workflow issues, and cultivate positive team culture.
• Supervise hourly specialists onsite and virtually, set performance expectations, conduct 1:1s, provide real-time coaching, and support hiring/onboarding.
• Review performance reports, use data for coaching and prioritization, and flag trends or risks to leadership.
• Champion adoption of new technologies and processes, provide frontline feedback, and participate in testing/rollouts.

Requirements

• Minimum 5 years management/supervisory experience in fast-paced, metrics-driven environment with KPIs and SLAs.
• Experience coaching performance and managing employee relations with HR.
• Strong attention to detail, multitasking in fast-paced settings, technical aptitude, and adaptability.
• Effective interpersonal skills for coaching, independent work, and navigating ambiguity.
• High school diploma or equivalent.

Nice to have

• Bachelor’s degree in Business/Healthcare/Operations Management or related.
• 5+ years as individual contributor in retail/specialty pharmacy, healthcare, PBM, insurance, or claims.
• Understanding of prior authorization standards, pharmacy regulations, and compliance.
• Data-driven mindset with performance metrics analysis.

Culture & Benefits

• Highly collaborative team of builders and operators inventing new ways in healthcare.
• Relentlessly learning, curious, and aggressively collaborative cross-functional environment.
• Equal opportunity employer valuing diversity; no discrimination.
• Impact millions of patients at intersection of healthcare and finances.
• Drive economics for generational company growth.