Strategic Customer Partner

TL;DR

Strategic Customer Partner (SaaS): Build and maintain strong relationships with key customers, conducting discovery sessions to define feature scopes and driving growth opportunities with an accent on process optimization and operational excellence. Focus on challenging customers to articulate long-term requirements, collaborating cross-functionally, and ensuring scalability of solutions.

Riga, Latvia or Remote (EMEA time zone). Work from anywhere in the world.

Company

hirify.global is an AI-Ready Digital Marketplace, CPQ & Billing Platform for distributors, telcos, MSPs, and vendors to automate and scale subscription, consumption, and AI-based services globally.

What you will do

• Build and maintain strong relationships with key customers, understanding needs and driving growth opportunities through delivery.
• Conduct discovery sessions to define scopes for new features, functions, or integrations.
• Challenge customers to explore underlying business problems and articulate current and future requirements for long-term value.
• Collaborate with Product, Operations, and Engineering teams to optimize processes and enable data-driven decisions.
• Design and optimize customer business processes.
• Cooperate with management on operational excellence initiatives.

Requirements

• Previous experience in business partnering, business controlling, or consulting (preferably in product IT company).
• Consulting mindset with team facilitation, business case development, business analysis, process mapping, and redesign skills.
• Superior customer service orientation and relationship management.
• Data-driven analytical mindset focused on efficiency.
• Experience and knowledge of ERP tools; willingness to learn new systems.
• Ability to influence stakeholders and drive cross-functional collaboration.
• Fluent in English.

Culture & Benefits

• Work with leading tech companies like Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo.
• Access to Microsoft certifications and continuous learning opportunities.
• Covered health insurance, telephone expenses, free lunch (Riga office), employee referral program.
• Work from Riga office with free parking or remotely from anywhere.
• Team building events and social celebrations at least twice a year.