D365 BC 3rd Line Support Consultant

TL;DR

D365 BC 3rd Line Support Consultant (Microsoft Dynamics): Act as escalation point for complex high-impact Business Central issues, produce technical documentation and handover materials, collaborate with developers on solutions, engage directly with customers on requirements. Focus on troubleshooting system diagnostics, analysing data structures, and ensuring quality delivery in a Microsoft Partner environment.

Location: Hybrid/Remote, London, UK

Salary: £40,000 - £50,000

Company

Leading Microsoft Partner based in the United Kingdom focused on Dynamics 365 Business Central.

What you will do

• Act as escalation point for the most complex and high-impact Business Central issues from 1st and 2nd line support.
• Produce and maintain high-quality technical documentation, knowledge articles, and handover materials.
• Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery.
• Engage directly with customers to gather, analyse, and document technical and functional requirements.
• Contribute to continuous improvement through system, process, and service enhancements.

Requirements

• Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central
• Strong understanding of Business Central architecture, configuration, and extensibility
• Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics
• Experience within a Microsoft Partner environment

Culture & Benefits

• 25 days of annual leave
• Hybrid/remote work arrangement
• Competitive salary up to £50,000

Hiring process

• Apply ASAP with CV
• Interviews starting immediately