Services Engagement Manager (AI)

TL;DR

Services Engagement Manager (AI): Leading the discovery, scoping, and delivery of complex enterprise hirify.global implementations with an accent on AI-enabled workflow transformation and operating model redesign. Focus on architecting scalable workspaces, integrating APIs/automation, and driving measurable business impact for strategic customers.

Location: Hybrid: Must be based in New York, NY or San Francisco, CA (Anchor days: Monday, Tuesday, Thursday)

Salary: $220,000 - $250,000 per year

Company

hirify.global helps teams build beautiful tools for their life’s work, connecting docs, notes, projects, and email with integrated AI to automate work.

What you will do

• Lead discovery, solution design, scoping, and commercial positioning for high-impact Enterprise Services engagements.
• Manage large-scale implementations from kickoff through launch and optimization, serving as the primary point of contact for executive stakeholders.
• Design and deliver business process transformations, specifically leveraging AI to identify high-impact use cases and human-in-the-loop processes.
• Partner with Product and Engineering to surface customer learnings and productize successful patterns into the core hirify.global offering.
• Develop comprehensive customer proposals, implementation plans, staffing models, and SOWs.
• Coordinate across Sales, Customer Success, and Engineering to drive outcomes and resolve dependencies.

Requirements

• 9+ years of experience in Services, Consulting, Solutions Architecture, or Program Management.
• Proven track record of leading complex enterprise engagements from pre-sales through delivery.
• Experience with AI-powered workflows, integrations, APIs, and automation.
• Ability to communicate effectively with both technical audiences and C-level executives.
• Strong expertise in discovery, solution design, and commercial negotiations.
• Must be based in or able to work from the New York or San Francisco offices on designated Anchor Days.

Culture & Benefits

• Highly competitive cash compensation and equity packages.
• Collaborative in-person culture with a structured hybrid schedule (Anchor Days).
• Opportunity to shape the Services function through the creation of repeatable methodologies and run-books.
• Diverse, global employee base and an environment focused on software toolmaking ubiquity.